Privacy Policy

Information We Collect

We may collect information that you voluntarily provide when you contact us, request a service, schedule an appointment, submit an inquiry, or otherwise interact with our website.

This information may include:

• Name
• Phone number
• Email address
• Service address
• Billing or payment information
• Details about the service you are requesting
• Messages or other information you submit through our website

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device type, pages visited, and general website usage information.

How We Use Your Information

We may use the information we collect to:

• Respond to inquiries and service requests.
• Schedule and manage appointments.
• Provide requested repair, maintenance, installation, or other services.
• Communicate with you regarding your appointment or service.
• Process payments where applicable.
• Provide customer support.
• Improve our website, services, and customer experience.
• Maintain website security and prevent fraudulent or unauthorized activity.
• Comply with applicable legal and regulatory requirements.

Communications

If you contact us through our website, phone, email, text message, or other communication methods, we may use the information you provide to respond to your request.

Where permitted by applicable law, we may also contact you regarding appointments, service updates, invoices, or other information related to services you have requested.

Any promotional communications will be handled in accordance with applicable laws and may provide an option to unsubscribe where required.

Cookies & Similar Technologies

Our website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences, and improve the overall user experience.

Some cookies may be provided by third-party services used on our website.

You can usually adjust your browser settings to block or remove cookies. However, disabling certain cookies may affect some website functionality.

Third-Party Services

We may use third-party services to help operate our website and business. These services may include payment providers, website analytics, mapping services, communication platforms, hosting providers, or other technology providers.

These third parties may process information according to their own privacy policies and applicable terms.

We do not control the privacy practices of third-party websites or services and recommend reviewing their respective privacy policies before using them.

Payments

If you make a payment for our services, payment information may be processed through a third-party payment provider.

We generally do not store complete payment card information on our website unless specifically stated.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

How We Protect Your Information

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

For this reason, we cannot guarantee absolute security of information transmitted to or through our website.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, enforcing agreements, and complying with legal obligations.

The exact retention period may vary depending on the type of information and the reason it was collected.

Sharing of Information

We do not sell or rent your personal information.

We may share information when reasonably necessary with:

• Employees and technicians who need the information to provide requested services.
• Service providers who assist with website operation, communications, payments, hosting, or other business functions.
• Professional advisers where necessary.
• Government authorities or law enforcement when required by applicable law.
• Other parties when necessary to protect our legal rights, property, customers, or safety.

Service Addresses & Property Information

If you request a service at a specific property, we may collect and use information such as the service address, equipment details, access instructions, or other information necessary to complete the requested service.

This information will be used for service-related purposes and handled in accordance with this Privacy Policy.

Children's Privacy

Our website and services are not intended to knowingly collect personal information from children without appropriate parental or legal authorization.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and address the situation.

Links to Other Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security, content, or policies of websites that we do not operate.

We recommend reviewing the privacy policy of any third-party website you visit.

Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of information where legally permitted.
• Ask questions about how your information is collected or used.
• Withdraw consent where processing is based on consent.
• Opt out of certain communications where applicable.

Requests may be subject to verification and applicable legal requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal requirements.

When changes are made, the updated version will be posted on this page with a revised "Last Updated" date.

We encourage you to review this Privacy Policy periodically.